Response to case study scenario 1
Surely I can’t ignore the case because I may lose a very important client because of three memory sticks. Although it is only three but business world the three memory sticks out of two hundred means approximately 1.5 percent and that is a big percentage, and this case will effect negatively in company economy and reputation and it’s my duty as engineer to save them, therefore I will try to explain that to my manager (my supervisor) by writing him a report and mention that I reported the problems to make him completely responsible of the consequences because it’s wrong treatment to a important customer but the discussion must be friendly between me and him.
About me I can send a report to the general manager of company to do the right procedures and solve the problem because he is the manager and have the authority to do anything like contacting the client and report the problem so the client can avoid using them.
I think every company or factory don’t distribute any product without testing its quality so that if any part of the product fail or drop down it will be discarded.
But in this case the order has been delivered already to the client and I can’t replace the three memory sticks, but I suggest giving him a good offer for the next order from the general manager like some kind of discounts or other simple business offers.
There are some other factors may involve in that such as the warranty certificates so that If these memory sticks have a warranty for 1 year for example so he can return back them to the company in order to replace them with new ones.
In general if I am a junior engineer I must prove myself in the community and the company in the same time. I must not allow any mistake happen in my work because it may reflect negatively in over all economy of my country because the economy is the summation of the people efforts and work. We have a famous proverb says (the doctor is master of the society and engineer is the economy of it), Therefore I must to work with laurels and fidelity and must to discuss the fidelity on work and don’t treason the client or customer.
