Response to case study scenario 1

As a junior engineer, I am not only to design and test the product but also to be responsible with what goes to the client.

The fact is that failed tests are found and the order delivered to this important client involved a large quantity. I will not ignore this problem as it contradicts with my personal judgment. As a reliable and responsible provider, it is necessary to regard for public health and safety. We have no right to ignore such situation by saying “it is just a small percentage of failure”. No one can guarantee the failure percentage would be the same (or higher) if another of 200 tests were done.

Personally, the possible damage of the company’s reputation is not my primary concern. However, my ethic responsibilities would force me to convince the manager to report the problem promptly to the client with two compelling reasons:

Potential financial consequences – Although the worst case would possibly be a full refund to the client, ‘honesty’ is the most essential element between the two parties. If money can solve a problem, then it is not really a problem. However, money cannot bring you honesty. A long term result could be an even bigger financial loss once the trust between the both is compromised. Imagine if we choose to ignore this matter and something actually happened to the client, compensation is likely to be made by the company. The relationship between clients and the company would be destroyed as a direct result, further trades will be obstructed accordingly. Why should a company tarnish its own reputation like this?

Legal consequences –The General Product Safety Regulations No.1803 stated that "distributors should inform and pass on information to consumers of which the products might pose. A 'mark' and a 'warn' notice is also required to ensure that the product is marked in accordance with requirements specified in the notice with warnings as to the risks it may present and to draw attention to the consumers of the risks in such form and manner as is likely to bring those risks" (in this case possibly be a fire hazard if the power consumption failed). Accident can be avoided with precautions bounded by law, a recall notice should also be included as the law and legislation is sufficient to protect both parties benefits. Ignoring this case means breaching my duty to the general public and breaking the law at the same time.

To sum up, there is no right or wrong principle but choice. Everyone has their own decision, decision needs courage. I believe that 'honesty' between clients and engineers has the highest priority for an efficient and profitable future for companies therefore I would choose to reinforce my point of view to the manager. My duty as described by the Code of Conduct however does not obligate me to have concern for the company's reputation with the decision on whether or not they should ignore this matter.