Response to case study scenario 1

Through my review of inspection reports form the last week and in order to preserve the company's reputation, quality standards and avoiding the legal consequences and human rights and reduced trust in the manufacturer. After the revision of the laws and UK standards, safety and security
I decided that:
Contact the important client through company official channels to recall all the USB flash memory drives batch with bearing of transport charges with compensation to the customer with 10 spare of USB flash memory.
The reasons behind my decision based on a lot of points divided as the following:

Potential financial: In my opinion may be the company will lose a small amount of money for compensation and transport charges batter than pay a penalty for death or injury cost thousands or millions pounds in some cases.
The employer and me: In this case the Total Quality Management (TQM) should be consider, poor practices that affect TQM if Leaders not giving clear direction, not understanding, or ignoring competitive positioning, each department working only for itself, accepting that a level of defects or errors is inevitable, confusing quality with grade, firefighting, reactive behavior, the “it is not my problem” attitude. In short, implementing TQM is being proactive concerning quality rather than reactive. As my position joiner engineer may be I did not have the right to overpass the manager but when considering the customer safety and health I will overpass the all and contact the general manager directly.

Finally my decision based on historical information such as :

2006 Sony notebook computer batteries recall:
August 2006: Dell recalls over four million notebook computer batteries, after a number of instances where the batteries, made by Sony, overheated or caught fire. Most of the defective notebooks where sold in the US, however some one million faulty batteries could be found elsewhere in the world.
August 2006: Following Dell's battery recall Apple Computer also recalls 1.8 million Sony notebook computer batteries. Similar to Dell, most of the notebooks were sold in the United States. However some 700,000 units could be found overseas.
September 2006: Matsushita (Panasonic) recalls 6,000 batteries.
September 2006: Toshiba recalls 340,000 batteries.
September 2006: IBM/Lenovo recalls 500,000 batteries.
October 2006: Hitachi recalls 16,000 batteries.
October 2006: Fujitsu recalls 338,000 batteries.
October 2006: Sharp recalls 28,000 batteries.
February 2007: Lenovo and Sanyo recall 200,000 batteries.

May be you notes the huge quantity of devices recall comparing with the 3 USP in this case but as I said before the customer safety before every things.
Resources:

http://en.wikipedia.org/wiki/Product_recall
Total Quality Management (TQM), Dr S O Ounh slides.University of Portsmouth